Book your unforgettable stay with us

PRINCIPLES OF PERSONAL DATA PROCESSING

The policy of SHUGAR JOB Ltd. aims to ensure compliance with the provisions of the Regulation.

SHUGAR JOB Ltd. collects and processes personal data lawfully, fairly, and in accordance with the principles and rights of natural persons in relation to the processing of their personal data.

SHUGAR JOB Ltd. processes personal data of natural persons only in the following cases:

the processing is necessary for compliance with a legal obligation of SHUGAR JOB Ltd.;
the processing is necessary for the performance of a contract (including an order) with SHUGAR JOB Ltd., to which the natural person is a party, or in order to take steps at the request of the natural person prior to entering into a contract, where identification is required;
the natural person has given explicit consent for a clear and transparently defined purpose by SHUGAR JOB Ltd., for which the processing of their personal data is necessary;
the processing is necessary in order to protect the vital interests of the natural person whose personal data is being processed or of another natural person;
the processing is necessary for the purposes of the legitimate interests of SHUGAR JOB Ltd. or of a third party, in accordance with the provisions of the Regulation;
other cases provided for in the Regulation.

SHUGAR JOB Ltd. does not collect or process personal data of natural persons that exceeds its legal obligations or its business needs.

In all cases where it is necessary for collected and processed personal data of natural persons to be used for purposes other than the original ones, SHUGAR JOB Ltd. informs the respective natural persons, requests their consent, and proceeds with the processing of their personal data for other purposes only after their explicit consent.

SHUGAR JOB Ltd. collects and processes only the minimum necessary personal data of natural persons which:

is required by law;
is necessary for the performance of a contract;
is necessary for achieving the purposes for which it is collected.

SHUGAR JOB Ltd. ensures that the processing of personal data of natural persons is carried out with maximum accuracy and, where possible, kept up to date at all times.

SHUGAR JOB Ltd. ensures that access to and processing of personal data of natural persons is carried out by the minimum necessary number of persons (operators) who possess the required competence for processing and the necessary commitment to its protection.

DATA RETENTION PERIODS

SHUGAR JOB Ltd. stores personal data for the following periods:

Data from the register of accommodated tourists within the meaning of Art. 116 of the Tourism Act, including identification data of accommodated persons and data related to hotel accommodation – in accordance with the procedures and terms provided for in the Tourism Act and the applicable secondary legislation.
Information related to requested and used hotel accommodation services, events, and restaurant services, including cancelled hotel reservations (insofar as they are related to refunds of prepaid amounts and/or retention of due amounts) – from the date of the relevant reservation/request until 5 (five) years after the provision of the service/completion of the contract/cancellation of the reservation. In cases where the services are requested and used under a long-term contract, the period begins from the final performance and/or termination of the contract.
Financial and accounting documents; invoices; authorization forms; other information related to tax and social security control – up to 10 (ten) years, starting from the beginning of the year following the year in which payment of the relevant obligation is due.
Unstructured communication, correspondence, complaints, reports, and similar – 5 years.
Video surveillance data – up to 1 week.
Data processed based on the explicit consent of the Data Subject – from the moment consent is provided until its withdrawal by the Data Subject.
Until requested by the natural person for deletion, where there are grounds for such request.

The personal data specified in this Policy may also be processed for a longer period than those stated above if necessary to achieve the purposes set out herein or to protect the rights and/or legitimate interests (including through judicial proceedings) of SHUGAR JOB Ltd., or if applicable legislation provides for longer data retention periods.

In all cases, SHUGAR JOB Ltd. ensures that at least once a year a review is carried out of the collected and processed personal data, and any data falling under any of the above categories is deleted without undue delay.

RULES FOR PERSONAL DATA PROCESSING

Personal data is processed with the necessary levels and measures of protection

SHUGAR JOB Ltd. provides the necessary levels of physical, organizational, and technological protection considering:

the nature, scope, context, and purpose of the processed personal data;
the likelihood, impact levels, and severity of the risk to the rights and freedoms of natural persons in the event of a security breach involving processed personal data;
its financial and organizational capabilities.

SHUGAR JOB Ltd. also ensures all necessary measures for the timely recovery of collected and processed personal data in case of loss resulting from accidental, malicious, or force majeure events.

Personal data is processed with controlled and traceable access

SHUGAR JOB Ltd. implements the necessary and appropriate technical, organizational, and technological measures for controlled and traceable access to the personal data of natural persons.

Personal data is processed with the necessary accountability for compliance with the Regulation

SHUGAR JOB Ltd. maintains the necessary accountability and records in order to demonstrate compliance with the provisions of the Regulation.

DATA SUBJECTS

In connection with the services provided, SHUGAR JOB Ltd. processes information regarding the following Data Subjects:

natural persons visiting the hotel website;
natural persons making reservations in their own name or on behalf of another natural or legal person through the Website;
natural persons using the services provided by SHUGAR JOB Ltd., including but not limited to hotel accommodation services, restaurant services and related services, provision of premises for organizing events, as well as natural persons representing or otherwise acting on behalf of legal entities using these services;
the services of SHUGAR JOB Ltd. may only be requested by legally competent persons who have reached the age of 18.

RIGHTS OF NATURAL PERSONS WHOSE DATA IS PROCESSED

SHUGAR JOB Ltd. ensures the protection of the rights of natural persons whose personal data is collected and processed, including:

the right to be informed about the processing of personal data;
the right of access to personal data – what data is being processed;
the right to rectify inaccurate personal data;
the right to erasure of personal data – the “right to be forgotten”;
the right to restriction of processing of personal data;
the right to be informed about actions taken following a request for rectification, erasure, or restriction of processing;
the right to data portability;
the right to object to the processing of personal data;
the right not to be subject to automated decision-making, including profiling.

PROCESSED PERSONAL DATA

Processed Personal Data in the Capacity of Controller:

employees’ data;
personal data of individual clients;
personal data of individual suppliers.

PURPOSES OF PERSONAL DATA PROCESSING

SHUGAR JOB Ltd., acting as a Controller, performs the following operations and processes only the necessary personal data for the following purposes:

conclusion, execution, and termination of employment contracts and calculation of salaries and compensations of employees;
acceptance, administration, processing, and cancellation of reservations;
administration, execution, and delivery of purchases made through the Website;
administration and receipt of payments for provided services, including remote payments;
provision of services to clients;
ensuring an individualized approach in the provision of services according to the preferences stated by users;
conclusion and execution of contracts with individual suppliers;
direct marketing for sales purposes.

RECIPIENTS AND CATEGORIES OF RECIPIENTS

In connection with the implementation of the purposes stated above, SHUGAR JOB Ltd. provides personal data of natural persons to the following recipients:

National Revenue Agency (NRA) – in connection with payroll calculations;
National Social Security Institute (NSSI) – in connection with employee compensation calculations;
Occupational health service providers – in connection with the obligation to maintain the current health status of employees and conduct periodic medical examinations;
General Labour Inspectorate, NSSI, and Ministry of Interior – in connection with occupational accidents;
Ministry of Interior – in connection with providing information about hotel guests;
other state and municipal authorities and/or institutions – in connection with legal obligations or lawful requests for information containing personal data;
subcontractors for the performance of contractual obligations.

VIDEO SURVEILLANCE AND SECURITY

In accordance with the requirements of applicable legislation, SHUGAR JOB Ltd. applies security measures that include the following technical and organizational means for access control and ensuring physical security against unlawful interference with buildings and facilities, as well as for the protection of the life and health of citizens: a video surveillance system operating 24 hours a day and consisting of recording and storage devices.

Video surveillance and recording may be carried out in publicly accessible areas and premises within the buildings of SHUGAR JOB Ltd., as well as in areas subject to special access control. No video surveillance is carried out in guest rooms, sanitary facilities, rest areas, and similar premises. Data from video surveillance activities is stored for a period of seven days.

Through information signs placed in visible locations, Data Subjects and other visitors who may be recorded are informed about the use of technical means for surveillance and control, as well as any other relevant information related to the conducted surveillance.

COMPANY CONTACT DETAILS

If you have questions or concerns regarding the processing of your personal data or wish to exercise any of your rights, you may contact us at:

Email: [email protected]
Telephone: +359 877774377
Address: 66 Via Pontica Str., Sozopol, Burgas District, Bulgaria

COMPETENT SUPERVISORY AUTHORITY

Within the territory of the Republic of Bulgaria, the competent supervisory authority is the Commission for Personal Data Protection.

If you believe that your rights related to the protection of your personal data have been violated, you may file a complaint with:

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Email: [email protected]
Telephone: +359 2 91 53 518

Why Our Seaside Destination Feels Like Paradise :)

TERMS & CONDITIONS

PRICES AND PAYMENT

CANCELLATIONS AND RESERVATION CHANGES

TYPES OF PAYMENT

1. Online payment by debit or credit card

2. Bank transfer

3. Cash payment at the reception of SUGAR JOB Ltd.

IMPORTANT!

REFUNDS